Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Scroll down for questions about specific programs


General Questions:

Q:  What is Park Center and what recovery services do you provide?

A:  Park Center provides various outpatient services for persons diagnosed with mental illness and substance use disorders. Programs and services include: Residential Services, Co-Occurring Services, Psychiatric Rehabilitation, Emerging Adults Services, Supported Employment and Homeless Outreach Services. 


Q:  How do I become a member of Park Center?

A:  A Park Center referral form must be completed (available online or in paper from) and submitted to the Data & Intake Coordinator for review, processing and distribution to the individual programs.


Q:  Where can I get a Park Center referral application?

A:  Park Center’s referral application can be filled out online by clicking the button on the right or you can download a paper version to complete and fax. Click the Make a Referral tab above for a paper form.


Q:  Can I fill out the referral myself?

A:  Yes, you can complete the referral application on yourself. However, we will need medical documentation confirming your psychiatric diagnosis.  The release of information form that enables us to obtain your medical records from mental health providers can be found under the Make a Referral tab.  You can fax the release of information to 615-650-8917.


Q:  How long does it take for a referral application to be processed?

A:  On average, it takes approximately 1-2 business days for a referral application to be processed.  This does not mean you will be starting services in 1-2 business days. It means you will hear from someone confirming or asking for more information in 1-2 business days.


Residential Services


Q:  Do you have emergency shelters?

A:  No.  Park Center's homeless shelter for women operates from a wait list.


Q:  Does your housing have a wait list?

A:  Yes.  All levels of housing have a wait list.  This includes Safe Haven Homeless Shelter, Supported Residential Services and Independent Residential Services.


Q:  How much is rent?

A:  Rent varies depending on which property you choose.  Rent for Independent Residential Services is between $300-$392/mo.  Rent for Supported Residential Services is $450/mo.  Rent for Safe Haven Homeless Shelter and Emerging Adults housing is 20% of your income (when applicable).


Q:  Where are your properties located?

A:  All of Park Center’s rental properties are located in Davidson County (East Nashville, Donelson and Germantown).


Q:  Are utilities included in rent?

A:  Utilities are included for the Safe Haven Homeless Shelter, Supported Residential Services, Emerging Adults housing and some Independent Residential units.


Supported Employment Program

Q:  What jobs does Park Center offer?

A:  Park Center is not an employment agency with job offers waiting to be filled. Rather, we assist individuals with job readiness (resume preparation, submitting job applications, interview practice and other common pre-employment needs) and on-the-job support after placement through job coaching and follow along contacts.


Homeless Outrech


Q:  How do you define "chronic homelessness"?

A:  Chronic homelessness is defined  as one full year of living on the streets or in shelters or four episodes of homelessness in the past three years. This definition is used in determining eligibility for Park Center's SOAR program.

Park Center empowers people who have mental illness and substance use disorders to live and work in their communities.


We believe individuals can be active and contributing members of their community by defining their lives apart from their mental illness


We believe that individual recovery is possible through loving care, educated choices and support services


We believe that active and ongoing advocacy, education about mental illness and the recovery process are necessary in order to empower members and reduce stigma in our community


We believe that services should be continuously improved to align with current and emerging best practices